UX Matters – For Designers Who Care About Details

At Gratiq, all products are made-to-order using print-on-demand services. Each item is produced specifically for you once your order is placed.

Please review our policy carefully before purchasing.

Non-Returnable Items

Due to the made-to-order nature of our products, we do not accept returns or refunds for:

• Incorrect size selected by the customer

• Change of mind after ordering

• Minor color variations caused by screen display differences

• Normal wear and tear

Because each product is custom-made, returned items cannot be restocked or resold.

Damaged or Incorrect Items

We will replace or refund your order if:

• The product is damaged

• The print is incorrect

• You receive the wrong item or size

How to Report an Issue

To request a replacement or refund:

• Contact us within 48 hours of delivery

• Include your order number

• Provide clear photos or videos of the issue

📧 Contact: support@gratiq.in

Once verified, we will resolve the issue at no additional cost to you.

Refund Processing

• Approved refunds are sent to the original payment method

• Refunds are processed within 5–7 business days

Return Shipping

Return shipping is not applicable for made-to-order products.

• Customers are not required to send items back

• Physical returns are not accepted

Since every item is printed specifically for each order, returned products cannot be resold. If your claim is approved, a replacement will be shipped free of charge.

Need Help?

If you have any questions, feel free to contact us:

📧 support@gratiq.in